Last updated: December 3, 2020
Oasis Pools (2016) Limited (“us”, “we”, or “our”) operates the website (the “service”).
Under the Privacy Act 2020, we must respect your personal information.
This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our service.
Information Collection, Use and Disposal
While using our service, we may ask you to provide us with certain personal information that can be used to contact or identify you. Personal information may include, but is not limited to, your name, email, phone number, and address.
We only collect personal information from you, including information about your:
- contact information
- interactions with us
- billing or purchase information
- photos of your pool equipment, pool or spa
We collect this information to provide personalised services and customised advice.
Besides our staff, we only share this information with reputable software in order to send you newsletters, customise our service etc.
Providing some information is optional. If you choose not to enter personal information such as name, phone/email or address or information about pool/spa products or equipment, we may be unable to provide some services such as water testing, advice, products etc.
We keep your information safe by storing it safely and only allowing some staff to access it. We keep your information for an indefinite period, at which point we securely destroy it by shredding it, deleting it or updating it upon request.
You have the right to ask for a copy of any personal information we hold about you at any time. However, we must also ensure we meet our security obligations. You can ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, have any concerns about how we manage your personal information, or want to have it corrected, please contact us at firstname.lastname@example.org, or 09 826 0112, or PO Box 79138, Royal Heights, Auckland 0656. We will respond within 20 working days.
We collect information that your browser sends whenever you visit our service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, device type, the pages of our service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We may employ third parties to provide a service on our behalf to improve our business and services. These third parties have access to your personal information only to perform these tasks on our behalf. They will be required to comply with New Zealand Privacy Law and are obliged not to disclose your information.
The security of your personal information is important to us. We only use reputable third party software that is compliant with New Zealand legislation to store your personal information. No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee with absolute certainty total data security. We use all reasonable controls to store all data and your personal information on secure cloud-based platforms.
Marketing and Advertising
We will request your consent to use photos of your property (pool/spa and equipment) on our website or advertising platforms.
In the event of a privacy breach, that is likely to or has caused serious harm to you, we will notify the Office of the Privacy Commissioner as soon as possible. If a notifiable privacy breach occurs, we will notify the affected people, as soon as possible, after becoming aware of the breach. You can then choose to take action to protect yourself and your information.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party site or services.